AWARENESS OF THE GRIEVANCE REDRESSAL MECHANISM
I – Through quant AMC
Procedure 1
Investor queries/ complaints arise due to lack of understanding or a deficiency of service experienced by Investors. They include shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards Investors. The Investor is entitled to make a complaint in writing, orally or telephonically. He can approach the AMC to register a complaint through any of our touch points mentioned below and expect a response within 2 business days of complaint registration in the normal course.
Contact Centre: The investors can call our Investor Helpline number – 022 - 6295 5000 for the Direct Channel and 022 - 6295 5001 for the Distribution Channel on any business day between 9.30 am - 5.00 pm to provide feedback & register their queries complaints.
Electronic Communication: Investors can send an email to help.investor@quant.in for the Direct Channel and to mfd.north@quant.in (for North 1 Zone – Delhi, NCR, Punjab, Haryana & Rajasthan and North 2 Zone – UP & MP), mfd.west@quant.in (for West 1 Zone – Mumbai, Pune, Nagpur & rest of Maharashtra and West 2 Zone – Gujarat & Goa), mfd.east@quant.in (for East Zone – Kolkata & East region) and mfd.south@quant.in (for South Zone – Bangalore, Chennai, Tamil Nadu, Karnataka & Andhra Pradesh) for the Distribution Channel.
Letter: Investors can write to us with their query/complaint to our registered office address as mentioned below: quant Money Managers Limited, 6th Floor, Sea Breeze Building, Appasaheb Marathe Marg, Prabhadevi, Mumbai – 400 025, India.
Website: Investors can also write to the AMC by accessing the customer feedback form available on the quant website under the option “Feedback” under “Contact Us”. All queries / complaints received at the quant AMC or KFIN Technologies Private Limited (Grievance related to the AMC) will be handled & coordinated by quant Investor Relations Team. The Investor Relations Team will also inform Investors on the status of their query.
Procedure 2
Investors can write to the Chief Investor Relation Officer at Shardul.Gusain@quant.in if they do not receive a response within 10 business days of writing to the Investor Relations Team Touch points, or if he is not satisfied with the response received. The investor can expect a reply within 10 business days of approaching the Sales Head.
Procedure 3
Investors can write to the Compliance Officer at compliance.mf@quant.in if they do not receive a response within 10 business days of writing to the National Head - Sales, or if he is not satisfied with the response received. The investor can expect a reply within 10 business days of approaching the CEO.